On the day of the scheduled delivery, when the delivery vehicle leaves the local depot, you will receive an automated SMS (text message) providing a 2 hour ETA (estimated time of arrival) window for the delivery and should the driver be unexpectedly delayed en-route, a subsequent message is sent with an updated ETA.
Please do not be concerned if you do not receive the automated SMS earlier on in the day, this will just mean your delivery is scheduled for the afternoon.
We can, upon request, ask the driver to contact you approximately 30 minutes prior to delivery on a telephone number which you have provided to us.
The pallet will be lowered to the ground by a tail lift (essentially a large metal shelf which is located at the back of the vehicle) then manoeuvred, by the delivery driver, into the nearest feasible and practical position. For pallets between 750kgs and 1000kgs the driver would use an electric pallet pump truck and a manual pallet pump truck for pallets below 750kg.
Please note: that the pallets and bulk bags are not collected or returned to us, they are yours to keep or recycle. The pallets make excellent firewood for log burners! You are welcome to return them should you so wish by your own arrangement.
Delivery must be made onto a hard, flat and firm surface like concrete, tarmac or smooth block paving as this allows the small wheels on the pallet truck to move.
We cannot offload onto soft and / or uneven areas such as pebble, gravel, grass, cobble, soil, steep slopes, hills or inclines. The pallet truck simply will not operate!
We do not deliver using a vehicle with a hiab (crane) offload facility and so the pallets cannot be lifted over walls or other raised obstacles.
We can guarantee delivery to kerbside (with your signature) or onto your driveway or other hard standing area on your property so long as the pallet truck can be manoeuvred to this location.