TERMS AND CONDITIONS
OUR AGREEMENT WITH YOU
Welcome to Regal Aggregates Ltd.
This page tells you information about us and the Terms and Conditions on which we sell any of the products listed on our website to you.
To contact us, please see our Contact Us page.
If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide in your order.
In these conditions of sale:
“The company” / “ourselves” / “we” / “our” / “us” means Regal Aggregates Ltd, a company registered in England and Wales under the company number 12261527.
Registered Address and Correspondence Address: Garden Cottage, Kirkham Abbey, York, North Yorkshire, YO60 7JS.
“The customer” / “you” / “your” means any person contracting with the company for the supply of products or services.
“Delivery” means delivery by the company (or any subcontractor engaged by the company directly or indirectly) to deliver the goods to the address provided by the customer.
“Goods” means the items ordered from us as detailed on the order form.
“Order” means the customers offer to purchase goods from Regal Aggregates Ltd.
“Order Form” means the form completed by you online when you Order the Goods (referred to on the Website as “Basket”).
“Writing” includes e-mails. When we use the words “writing” or “written” in these Terms, this includes e-mails.
“Website” means www.regaltopsoil.co.uk
Please read these conditions carefully and make sure you understand them before ordering any products from our website. Submission of a purchase order online will be taken as agreement to these conditions of sale.
How we use your personal information
To enhance and improve your experience on our site, we use “Cookies” to display personalised content, relevant advertising and store preferences on your computer. Further details can be found in our Cookies Policy.
We only sell to the UK. Our site is only intended for use by people resident in the United Kingdom. We are unable to accept orders from or deliver to individuals outside of the United Kingdom.
The description of the goods is as set out in the website or any other forms of advertisement.
The images of the products are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. In addition to this, soil is a natural product and for this reason also we cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations.
All sizes, weights and volumes quoted are supplied as a guide only and are approximate. We have made every effort to be as accurate as possible.
Basis of Sale (how the contract is formed between “us” the company and “you” the customer)
Our order process allows you to check and amend any errors before submitting your order to us. It is your responsibility to provide us with correct details so please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it. This is an Order Acknowledgement but this does not mean that your order has been accepted by us.
Unless you cancel your order in accordance with our Cancellations, Returns and Refunds Policy or we have contacted you to advise that we are unable to accept your order (and in this event an explanation would be provided without delay) the contract is formed when you receive another e-mail from us confirming the order, this is an Order Confirmation.
By placing an order you agree to us giving you written confirmation of the contract by means of an e-mail with all the information in it.
You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. You will receive the Order Confirmation within a reasonable time after placing the order but in any event not later than the delivery of the goods ordered and supplied under the Contract.
All quotations are valid for a maximum of 7 days from its date unless we expressly withdraw it (with explanation) at an earlier time.
We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all products and any related delivery charges.
Price of Goods
The price of all products and charges including delivery of goods is that set out on the website at time and date of order or other such price as we may agree in writing.
All prices are shown in pounds sterling.
It is unlikely but always possible that despite our best efforts some of the products on our site may be incorrectly priced. If we discover an error in the price of the products we will inform you as soon an possible and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.
You can pay for Products ordered on our Website by debit or credit card.
We accept payment with Visa, Visa Debit, Visa Delta, Mastercard, Mastercard Debit and Maestro cards.
Payment for Products (including delivery charges) will be debited from your payment card at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted or in the event we are unable to supply the Products you have ordered then a full refund will be issued.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for the order not being processed or delivered or being delayed.
Risk and Property
Risk of damage to, or loss of, the Goods will pass to you upon delivery. The Goods will be your responsibility from the time we deliver them to the address you provided or you (or a carrier organised by you) collect them from us.
Ownership of the Goods shall pass to you when we have received payment in full. If full payment is overdue we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you in which case you must return them or allow us to collect them.
If you intend to return or exchange the Goods in accordance with the Cancellation, Returns & Refund Policy, you must take reasonable care of the Goods pending their return to us.
Delivery of Goods
We can only deliver to addresses within the United Kingdom. Unfortunately, we are unable to deliver to non-UK destinations, including the Republic of Ireland and the Channel Islands.
For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional surcharge imposed by our couriers and a slightly longer delivery lead-time.
Deliveries of topsoil are made via a third party courier on pallets. Pallets will be unloaded as described in our Delivery Information and Charges page. We will use all reasonable endeavours to place the goods as close to your property as is deemed safe and feasible by the Carrier.
You must provide sufficient and safe access to the point of unloading as described in our Delivery Information and Charges page. We are able to deliver the Goods if you are not present but in these circumstances we can accept no liability for any deterioration in or theft of any of the items delivered. Neither can we accept responsibility for the consequences of the positioning of the pallets by the Carrier. It is preferable that you are available at the delivery address to accept the delivery.
The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
We cannot be held responsible if the delivery address provided by you is incorrect so we ask that you check all details carefully before submitting your order.
Delivery of an Order shall be completed when we deliver the Goods to the delivery address given in the Order.
The Goods will be your responsibility from the time of delivery.
We will do our very best to ensure that delivery takes place within the time specified. However, you acknowledge that the time for delivery specified is an estimate and that we cannot control delays taking place once the Goods have been dispatched.
If we miss our estimated delivery deadline for the Goods or in the absence of any estimate being given the date 30 days after the Dispatch Confirmation, you may cancel your Order straight away if any of the following apply:
- we have refused to deliver the Goods
- you informed us before we accepted your Order that delivery within the delivery deadline was essential
We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by an event outside our control or the Customer’s failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. Where Goods cannot be delivered due to any of these circumstances and you ask for the Goods to be re-delivered we reserve the right to make an additional delivery charge at the applicable rate.
If we do not deliver the Goods within 24 hours of the agreed delivery date, unless non-delivery is due any of the above, you should Contact Us. You will then be given the option of:
- cancelling your Order and we will refund the price you paid in accordance with the Cancellations, Returns & Refund Policy
- arranging a revised reasonable delivery date
For full details of our delivery service, delivery locations and charges please refer to our Delivery Information and Charges page.
Cancellations, Returns and Refunds
For full details please refer to our Cancellations, Returns and Refunds Policy.
Complaints and Queries
If you are dissatisfied with any aspect of our online service, discover a fault with our website or if you have any queries or comments relating to an order placed online or an order you would like to place, please Contact Us and we will do everything we can to help you.
Other Important Terms
The contract is between you and us. A person who is not party to the Contract shall not have any rights under this contract or in connection with it. You may not assign the Contract or transfer your rights or obligations under these Conditions without prior written consent.
If a court should find any part of this Contract to be unlawful or unenforceable, the remaining parts will continue in force. Each of the paragraphs of these Terms operates separately. If a court or relevant authority decides that any of the parts or paragraphs are invalid the remaining part or paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Conditions or if we do not enforce our rights against you or if we delay in doing so this will not mean that we have waived our rights against you or that you do not have to comply with the obligations. Failure or delay by us to enforce any provision of these Terms does not mean we cannot enforce them at a later date.
These terms are governed by English law. This means a Contract for the purchase of Goods through our website and any potential dispute or claim in connection with it will be governed by English law.
Any notice or communication required to be given to us in connection with the Contract shall be in writing and sent by post or by e-mail.
Any notice or communication required to be given to you in connection with the Contract shall be in writing and sent by post or e-mail to the post or e-mail addresses which you provided when ordering the Goods. We shall either deliver this personally, pre-paid first class post, recorded delivery or e-mail.
A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address provided in your order; if sent by pre-paid first class post or recorded delivery, at 9.00am on the second business working day after posting or if sent by e-mail, one business working day after transmission.
Your access to the site may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. In this event, service will be restored as soon as possible.
These conditions may be amended from time to time but they can only be modified by a variation in writing signed on behalf of the company by a Director. The terms which apply to your purchase of the Goods and your contract with us will be the conditions which were in force on the date you placed your order.